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returns policy

 

Returns

Here at Jenabelle we pride ourselves on customer service and satisfaction. So if for some reason you are not happy with your order, you can send it back for a refund or exchange as long as it is within 14 days of the ship date (returning package must be postmarked as so) and the merchandise has not been worn, washed, or altered in any way. Original shipping and handling charges are not refundable, and the customer is responsible for return shipping with the carrier of his or her choice.

We recommend shipping your item(s) back with both insurance and a tracking number -- that way you are protected from the possiblity of loss during shipping and will know whether your package has been received by our warehouse. Returns and exchanges generally take 7 business days to complete once received. Please keep in mind that it may take an additional 7 business days for your refund to be posted to your original payment method. Once a return as been processed, you will receive a confirmation email. Any item returned without its original tag may be assessed a $2 restocking fee. Send all return/exchange merchandise to:

      Jenabelle Returns
      10 Franklin Boulevard 
      Suite 403
      Long Beach, New York 11561

 

 

Exchanges

Jenabelle is happy to exchange any merchandise that isn’t worn, washed, altered, or Final Sale for another size or even another item altogether, as long as it is within 14 days of the ship date (returning package must be postmarked as so). The customer is responsible for return shipping, but all exchange items will be sent back out with free shipping on us. For orders placed with a coupon, the discount can only be honored for an even exchange of the same item. New coupons cannot be applied to exchange orders. 

If you’d like to make an exchange, we recommend contacting Customer Service and putting the item(s) you want on hold first. This way, the item(s) won’t sell out before your return has reached us. If you need to change your hold item(s), you will need to contact us again.

 

 
 
Final Sale
 
No returns or exchanges can be accepted for the following items: all cosmetics, intimate bottoms, intimate sets, one-piece swimsuits, swim bottoms, swim sets, all shapewear, tights and socks, self-adhesive products, and all Clearance items. If any of the above-mentioned items are returned, no refund or exchange will be processed, and the customer will be responsible for any shipping charges that go into recovering the merchandise.

 

 
 
Damaged and Incorrect Items
 
If you find an item to be damaged, defective, or incorrect, please contact a Customer Service representative before returning your item so that we may assist you accordingly. 
 
 
 
Refused Packages
 
An order that is refused will be charged the original shipping plus the return shipping it takes for the package to get back to our facility. All orders shipped via UPS are subject to the “Terms and Conditions of Service” as detailed on UPS.com.